CUSTOMER SERVICE REPRESENTATIVE

MORryde is currently seeking energetic, positive, and detail-oriented people to join our Administrative Team in a Customer Service Representative opportunity. In this role you will provide support to our fast-paced manufacturing operations.

This position will allow you to learn our business from the ground-up and gain experience in many aspects of our operations. We are looking for sharp, motivated individuals who place an emphasis on the details and have great organization skills.

An ideal candidate will need to be detail-oriented, able to multitask, and possess strong communication skills. This involves a profound level of problem solving and the ability to make decisions in a fast-paced environment. As a Customer Service Representative, you will have the opportunity to work with several internal departments at MORryde such as fellow administrative groups, numerous production departments, sales, engineering and more!

No experience in manufacturing? No problem! If you provide the motivation and commitment, then we will provide the tools and training necessary to be successful. Our current Admin Team is comprised of a variety of different backgrounds and experiences.

REQUIREMENTS:

  • Ability to work well with customers and a diverse staff

  • Aptitude to work independently, as well as with a team, and complete special projects

  • Excellent communication skills, both verbal and written

  • Exceptional computer proficiency, with thorough understanding of Microsoft Office Applications

  • Well organized and high attention to detail

  • Customer focused attitude and work with a sense of urgency

  • Willingness to learn and take on new tasks, while maintaining prior duties

  • Ability to handle stress and multitask in a fast-paced environment.

RESPONSIBILITIES:

  • Communicating with customers, both internal and external

  • Handling customer order inquiries via email or phone calls

  • Maintaining the ability to remain professional and resourceful when assisting customers

  • Working with production, sales, and scheduling departments to communicate priorities and urgent needs

  • Process implementation and improvement

  • Monitor different reports that are used to help pinpoint potential delivery issues that may arise for our customers

  • Monitoring and improving on-time delivery for a set customer list

MORryde is a great place to work!

Open communication, an encouraging atmosphere, growth potential, positive attitudes, and supportive co-workers, what more could you ask for in a career? This is an opportunity that will allow you to become part of a truly unique and amazing company culture!